Terms and Conditions
Users making use of the services offered by MR Marmiroli declare to be aware of and accept these general contractual conditions.
Owner of MR Marmiroli and relative Services
MR Marmiroli S.R.L.
Via Gramsci, 5 - Villa Argine
42023 Cadelbosco Sopra (RE) - Italy
Each order made and sent by the User constitutes an offer for the purchase of a product. Orders are subject to the availability and discretionary acceptance by the Owner.
To complete an online purchase, the User must select the products and complete the online checkout procedure, after carefully checking information in the order summary. The order is made by confirmation of the latter and is subject to payment of the price, any applicable tax and shipping costs according to the payment method specified in the Order Summary.
The Order processing receipt does not constitute acceptance of the order. Completion of the contract is acknowledged by delivery of the order confirmation from the Owner to the email address provided by the User.
The Owner reserves the right to reject an order, duly notifying the User within 5 working days of order entry, at the email provided during purchase, due to lack of availability of one or more products ordered. In this case, the Owner will arrange for reimbursement of the product cost and, where all products are not available, the relative shipping costs incurred by the User.
The shipping costs are calculated according to the value of the goods purchase as detailed in the Shipping section online. Prices are stated in Euros and include VAT. mrmarmiroli.com may envisage different offers during the year.
Methods of Payment
The Methods of Payment available to the User are specified in the Methods of Payment section online.
mrmarmiroli.com uses third party tools for the processing of payments and never comes into contact with payment data – such as those of a credit card – provided by the User.
For each order made, if the User has provided the required data (VAT registration number, or valid Tax code) at the time of account registration, the Owner will issue an invoice for the material shipped, to the User named on the order. For details stated at the time of invoice issue, the information provided by the User at the time of order processing will be considered valid. No modifications to the invoice will be possible once the invoice has been issued.
Prices, descriptions and availability of products displayed are subject to modifications without notice. Photos/images inserted are adapted according to the display tool and for this reason can only be considered guideline in terms of appearance and size, as these may differ slightly from images viewed.
Also following delivery of the order confirmation email, in the event that some products are not available due to lack of supplies by manufacturers and/or suppliers of the Owner, or other unforeseeable reasons at the time of order completion, the Owner shall reimburse the User for the price of products ordered but no longer available.
The order is processed according to the terms specified on the summary page and order confirmation email, provided there is availability of the products ordered.
The Owner may not be held liable for damage incurred by the User due to delays in delivery for reasons not attributable to foreseeable circumstances at the time of order confirmation delivery.
Deliveries are made during normal working hours of the assigned couriers to the address specified by the User and according to the methods specified in the order summary.
At the time of goods delivery by the courier, the User should check that the number of packs effectively delivered corresponds to those specified in the shipping document, and that packaging is intact throughout, without any signs of damage or effects of adverse weather or other alteration. On delivery, the User is also required to check the packaging, reporting of any defects on the delivery note when necessary. If the User finds any evident damage to packaging and/or products, or if any item is missing, this should be reported immediately, indicating "With Reservation" in writing (specifying the reason for reservation, e.g. "hole in packaging", "Packaging crushed" etc.) on the courier's proof of delivery note, or by notifying the Owner immediately. Once the delivery note is signed, the Client may not add any appeal regarding external characteristics of the delivered package. Any problems regarding the physical integrity, correspondence of products received with the order itself must be reported using the contact form provided by the Owner.
In the event of failure to collect materials in stock at the courier's warehouse within 5 working days, due to the impossibility of delivering to the address specified by the User at the time of the order, the products will be returned to the Owner, who, depending on the response of the User, will proceed with a reimbursement of the cost of the products (not including shipping) or will make a new agreement to process the order with relative additional shipping costs. The Owner may not be held responsible for errors in delivery caused by inaccurate or incomplete information provided by the User when completing the purchase order, or for damage incurred by products following delivery by the courier or delays in delivery attributable to this fact.
Right to cancellation
In the event of purchasing products or services on mrmarmiroli.com, the User is entitled to cancel the contract, without stating reasons, within 14 days. The period of cancellation expires after 14 days from the day that the User or third party - other than the courier or appointed by the User - physically receives the goods. To exercise this right of cancellation, the User should inform the Owner of the decision to cancel using the declaration form at the bottom of the document.
Effects of cancellation
If the User decides to cancel this contract, all payments to the Owner will be reimbursed, including shipping costs (with the exception of additional costs if choosing an alternative method of delivery to the most economical and standard transport option offered), without undue delay and in any event no later than 14 days from notification to the Owner of the User's decision to cancel this agreement. The amount will be reimbursed using the same method of payment selected by the User for the purchase. When not possible, the User may agree on a different method for reimbursement. In any event, the User should not incur any cost as a consequence of this reimbursement. The reimbursement will be suspended until the goods are received or pending proof by the User of having sent the goods in question, if this is possible in advance.
The User is required to return the goods to the Owner without undue delay and in any event within 14 days from the date of notifying the Owner of cancellation. This term is observed if the User returns the goods before expiry of the 14-day period. The cost of returning the goods is at the User's expense. The User is solely responsible for any reduction in value of the goods resulting from handling other than as necessary to establish the type, characteristics and functionality of the goods in question.
Limitations on the right to cancelling product orders.
The Owner shall not provide reimbursements or replacements for products that are damaged or worn, even partially. The User must attach a copy of the order confirmation email in the packaging box.
The right to cancel is not applicable to tailor-made or clearly personalised goods.
The User/consumer is entitled to the warranty on the conformity of products and services purchased. The warranty covers the goods against defects in conformity for 24 months from the date of delivery. Any reports of defects should be submitted to the Owner within 2 months of detection. To exercise rights under warranty, the User must send an email to the Owner, specifying the order number and accurate description of the defect (we also recommend attaching photographic evidence).
All these elements are essential and will be verified by the Owner before responding to the User. If the conformity defect of the product is confirmed, the User is entitled to obtain, in certain cases after returning the defective product to the Owner, repairs or replacement of the said product. The User is also entitled to request a suitable reduction in price from the Owner or cancellation of the contract in the event that the repair or replacement proves impossible or excessively expensive, if the Owner does not arrange or complete repairs or replacement of the goods within an appropriate time, in any event no less than 15 days, or if the replacement or repairs previously completed caused significant disruption to the User. To exercise the rights of the warranty and for more information regarding these matters, the User should contact the Owner directly.
Cancellation and closure of User accounts
Registered Users may deactivate their accounts, request cancellation or suspend use of the Service at any time, via the interface mrmarmiroli.com or by contacting the Owner directly.
The Owner, in the event of a breach of these terms, reserves the right to suspend or close a User account at any time and without notice.
The Owner also reserves the indisputable right to restrict or prevent access to mrmarmiroli.com at any time and without notice, either entirely or limited to a number of functionalities, on User accounts which are found to generate irregular payments, failed payments, damage to image via the Internet, obscene, vulgar or inappropriate language in comments or reviews, repeated and continuous attempts to make partial orders, IT attacks or any other activities, explicit or implicit, which may lead to direct or indirect damage to the Owner.
The Service is supplied “as is”.
The Service is supplied by the Owner “as is”, without any explicit or implicit guarantee as to its accuracy or availability.
The Owner reserves the right to add and remove functionalities or characteristics, or to suspend or interrupt the entire supply of the Service, whether temporarily or permanently.
In the case of permanent suspension, the Owner will act where possible to enable the User to collect all information hosted on the Owner's site.
Users are not authorised to reproduce, duplicate, copy, sell, resell or exploit any part of mrmarmiroli.com and its services without the express authorisation from the Owner, guaranteed directly or via a specific resale programme.
Users may not:
- perform reverse engineering, decompilation, disassembly, modification or the creation of by-products that are based on mrmarmiroli.com or on any part of the latter;
- work around the IT systems used by mrmarmiroli.com or its licensors to protect content accessible via this site;
- copy, store, modify, change, or prepare by-products or alter in any way contents supplied by mrmarmiroli.com;
- use any type of robot, spider, search/site recovery application or any other device, process or automatic means to access, retrieve, perform scraping or indexing of any part of mrmarmiroli.com or its contents;
- hire, license, or sub-license mrmarmiroli.com;
- use mrmarmiroli.com in any other improper way in breach of these Terms.
All marks of the Owner, figurative or nominative, and all other signs, commercial names, service brands, word marks, commercial denominations, illustrations, images, logos that appear regarding mrmarmiroli.com are and remain the exclusive property of the Owner or its licensors and are protected by current laws governing trademarks and relative international agreements.
Users declare to be over 18 according to applicable legislation. Minors may use mrmarmiroli.com only with the assistance of a parent or guardian. Under no circumstances may minors under the age of 13 use mrmarmiroli.com.
Limits of liability
Within the limits of applicable law, the Owner is liable for contractual and extra contractual damage to the Users or third parties exclusively if this constitutes an immediate and direct consequence, by intent or gross negligence, of the activities of mrmarmiroli.com.
The User exonerates and expressly releases the Owner from any liability, within the constraints of applicable law, in relation to damages or claims of any type and nature, directly and/or via third parties, including direct, indirect, punitive, incidental, or special damages deriving from loss of profit, lack of revenue, loss of data or costs of replacement resulting from or related to this agreement.
Modifications to these Terms
The Owner reserves the right to apply modifications to these Terms at any time, duly notifying the User via its publication on mrmarmiroli.com.
Users who continue to use mrmarmiroli.com after the publication of these modifications, accepts the new Terms without reservation.
Transfer of contract
The Owner reserves the right to transfer, grant, or arrange for novation or subcontracting of all or some of the rights and obligations of these Terms, provided that the rights of the User envisaged herein are not prejudiced.
The User may not transfer or release his/her rights or obligations in accordance with these Terms without authorisation in writing from the Owner.
All correspondence with mrmarmiroli.com must be sent using the specified contact information.
Should any clause in these Terms be deemed invalid or ineffective, the said clause will be eliminated while the remaining clauses shall not be influenced by this process, and will remain effective as previously.
Applicable Law and Competent Court
These Terms and all disputes with regard to the execution, interpretation and validity of this contract are subject to the law, the jurisdiction of the State of Italy and the exclusive competency of the court in which the head offices of the Owner are located. One exception to the above is the exclusive court of the consumer, when envisaged by law.
Last modified: January 23, 2020